BCD Travel - Online Technology Solutions Europe

BCD Travel recognizes that our constantly changing industry is both a challenge and an opportunity. We see our potential not just to react to those changes, but to anticipate them. We become clients´ indispensable allies by uniting people and our technology to understand what our client´s need - even before they are aware that they need this.

Our Mission is to simplify and stream the business of travel. Our Vision is to anticipate and act upon the evolving needs of our customers and partners, responding to them with excellence in our people, processes and technologies.

BCD Travel combines technology sales, implementation, support, adoption and product management in one group - Online Technology Solutions Europe (OTS). OTS Europe empowers BCD Travel to deliver technology expertise and first class online business to BCD Travel corporate clients.

Technology Sales & Adoption

• Introduces corporate clients to online solutions based on identified needs in product demonstrations and presentations
• Consult on solution selection and configuration
• Conduct customer training after implementation
• Develop and manage adoption programs together with corporate clients

Implementation & Support

• Manage implementation projects from offer to closure of online booking solutions, portals and profile management systems
• Manage proven implementation processes
• Documentation of labels
• Technical label administration
• Customer training during implementation
• Manage problem tracking and delivers support to User helpdesks within Europe

Product Management

• Conduct Release Management incl. change requests
• Solution performance monitoring (availability, speed, issue resolution, responsiveness,)
• Global product coordination and planning

FCm Travel Solutions is a growing global force in strategic corporate travel and expense management. Wherever your business is located, you can tap into our network for exceptional corporate travel and expense management, with global-scale benefits to ensure flexible, intelligent and cost-effective solutions.

Hogg Robinson Group (HRG) is the award-winning international corporate services company. Founded in 1845, HRG has over 60 years specific corporate travel expertise. Totally committed to a value offering for clients, HRG offers a comprehensive range of corporate services which includes travel management, fulfilment services and low cost transactions as well as Consulting, Expense Management, Sports and Events & Meetings Management

With more than 583 agencies in more than 75 countries and a total turnover of 4.13 billion Euros Lufthansa City Center is the biggest independent franchise system in the travel agency market worldwide. The chain of owner managed small and medium sized travel agencies is positioned in Germany alone with 300 travel agencies and more than 2500 employees. As the only global travel agency organisation that is purely organized as franchise system, Lufthansa City Center cares about its special social, economic and environmental responsibility (Corporate Social Responsibility). LCC supports its franchisees professionally in the areas marketing, central purchasing, IT, customer acquisition, human resources and quality management with the aim to increase the profitability of each member. The global social responsibility is based on the strengthening of the medium sized businesses and consequently on the protection of benefits and employment in all local markets world-wide.